User Data Deletion
This page explains how users and businesses can request deletion of data associated with Rise, including account information, connected Meta account information, and imported lead data.
How To Request Deletion
- Email growthomotiv@gmail.com from the email address used with Rise.
- Use the subject line: Rise Data Deletion Request.
- Include your name, business name, Rise login email, and the Facebook Page or business account connected to Rise, if applicable.
- Tell us whether you want to delete your personal account, a connected business workspace, imported lead data, or all associated data.
What We Delete
After verifying the request, we will delete or anonymize applicable information such as:
- Rise account profile information.
- Connected Facebook account and Page references stored by Rise.
- Imported lead records, lead stage history, notes, and related CRM activity.
- Stored access tokens or connection records, if any are retained by Rise.
Timing
We aim to process verified deletion requests within 30 days. Some information may be retained longer where required for security, fraud prevention, legal compliance, backups, dispute resolution, or legitimate business records.
Disconnecting Facebook Access
You can also remove Rise access from your Facebook account by going to Facebook Settings, then Business Integrations or Apps and Websites, and removing the connected app. This stops future access but does not automatically delete data already imported into Rise; email us if you also want stored data deleted.
Contact
For deletion requests or questions, contact growthomotiv@gmail.com.